The Board of Directors has implemented a formal procedure that is in effect:
i. To channel complaints on behalf of staff, whatever the contractual tie, shareholders, clients, suppliers or third parties external to the company, of any irregularities or illegal acts.
Explanation: The Company adopts this practice in part, by having a complaint channel following the terms indicated in the Crime Prevention Model, published at https://www.iam.cl/en/corporate-governance/documents/crime-prevention-model, except that it has been necessary for this investment company to have access to this by internet.
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NO |
ii. That guarantees the anonymity of the complainant.
Explanation: The Company does not adopt this practice given that the procedure provides that the complainant should identify themselves in a confidential matter. In any event, complaints can be made anonymously for complaints of crimes covered by the Prevention Model.
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NO |
iii. That allows the complainant to know the status of their complaint.
Explanation: The Company adopts this practice by allowing complainants to enter the complaints channel to verify the status of their complaint with the Prevention Officer.
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YES |
iv. That it is brought to the attention of its staff, shareholders, clients, suppliers and third parties, both through trainings and through the company's website.
Explanation: The Company adopts this practice in part by making the indicated people aware of the complaints procedure through the internet, without having deemed it necessary for this investment company to have a training and publicity expressly directed at third parties or to people external to the Company.
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NO |
