IAM, through its subsidiary Aguas Andinas, provides sanitation services to more than 2 million residential, commercial and industrial customers, a figure representing close to 43% of all the customers in Chile.
In the Metropolitan Region, the concession area includes an area of 71 thousand hectares located in the Santiago Basing, boardered on the north by the Chacabuco slope and on the south by Angostura edl Paine, in the intemediate depression of central Chile.
IAM’s sanitation subsidiaries provide a high quality service to the customer, meeting the requirements of the ISO 9000 and ISO 14000 standards. They are continually investing in new technological tools to maximize efficiency, better response times for the requirements of customers and improve the quality, safety and continuity of the service.
There are also important technological tools for management. These include the Operative Control Center (CCO), Requirements Attention System (SAR), the Geographic Information System (SIG) and a Call Center that operates 24 hours a day.
Since IAM took over Aguas Andinas, this adopted a zonal division structure that integrates the commercial and operational activities of a certain geographical area under the same responsibility. This distribution has permitted working with an integral customer attention system which has achieved an optimization of the service, providing a more efficient attention with greater proximity.


Consolidated Number of Clients |
Year |
2018 |
2019 |
2020 |
2021 |
2022 |
Potable Water |
2.316.107 |
2.366.009 |
2.169.426 |
2.207.344 |
2.245.345 |
Sewerage |
2.263.039 |
2.312.808 |
2.125.918 |
2.162.909 |
2.200.739 |